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Legal · Cloud Alter Inc.

Legal.

The agreements, policies and notices that apply when you use Cloudfonica. Every document is on this page, in its current version.

Contracting company
Cloud Alter Inc.
Documents
10
Covers
cloudalter.com · cloudfonica.com · textenvoy.com · optimasaver.com

For every customer

The contract between your business and Cloud Alter Inc., and the documents it includes.

Terms of Service

The main contract, with a short section for each product.

Version 1.0 · Effective 1 December 2026 Read

Service Level Agreement

Uptime, support and service credits.

Version 1.0 · Effective 1 December 2026 Read

Acceptable Use Policy

What customers must not send or do.

Version 1.0 · Effective 1 December 2026 Read

Data Processing Agreement

How we handle personal data on behalf of customers.

Version 1.0 · Effective 1 December 2026 Read

For everyone

How we use personal data as a company, for customers and visitors alike.

Privacy Policy

How we handle personal data as a company, on all four of our websites.

Version 1.0 · Effective 1 December 2026 Read

Cookie list

The cookies each website sets, and what they are for.

Version 1.0 · Effective 1 December 2026 Read

For SMS clients

Extra terms that apply only when you order the SMS service.

SMS Service Schedule

The SMS service's own rules: plans, hourly fees, support, backups and suspension.

Version 1.0 · Effective 1 December 2026 Read

SMS Annex to the DPA

What data each SMS server holds, where, for how long, and who can see it.

Version 1.0 · Effective 1 December 2026 Read

Reference

Supporting pages the agreements point to.

Sub-processors

The outside companies that handle customer data for us.

Version 1.0 · Effective 1 December 2026 Read

Earlier versions

Each earlier version with its dates, including the terms customers accepted before.

Version 1.0 · Effective 1 December 2026 Read

Versions

How these documents are kept.

Dated and versioned

Each document shows its version and effective date at the top.

One address each

A document keeps the same address when it is updated, so a saved link always opens the current version.

Earlier versions kept

Versions that have been replaced stay available, with their dates, under Earlier versions.

A question about any of these documents? Contact us.